Terms and Conditions

General Terms and Conditions of Sale

(Japandi.store®)

Article 1 – Scope of Application

These General Terms and Conditions of Sale (“Terms”) apply, without restriction or reservation, to all sales made by Japandi.store® (“the Vendor”) to consumers and non-professional buyers (“the Customer”) via the website www.japandi.store (“the Website”).

They govern the conditions of ordering, payment, delivery, and the management of product returns.
Specific terms may supplement these Terms, and if so, they will be clearly stated on the Website before any purchase.

These Terms exclude the application of any other conditions, including those related to in-store purchases or through other distribution channels.
They are permanently accessible on the Website and shall prevail over any other contradictory version.

As the Terms may be updated from time to time, the applicable version will be the one in force on the date of the Customer’s order.

Article 2 – Products Offered

The Vendor offers the following categories of products for sale:

Furniture
Decoration
Lighting

Each product’s essential characteristics, including descriptions, specifications, dimensions, and images, are provided on the Website. It is the Customer’s responsibility to review this information before placing an order.

The Customer is solely responsible for their choice and purchase. Product images and graphics are for illustration purposes only and do not bind the Vendor. Customers should refer exclusively to the product description for accurate details.

All contractual information is provided in French and/or English, confirmed at the latest upon order validation.

Article 3 – Availability

All product offers are subject to stock availability, which will be confirmed at the time of ordering.

Article 4 – Vendor Contact Details

Japandi.store® by ECOM ARCANES
66 avenue des Champs-Élysées, 75008 Paris, France
📧 contact@japandistore.com

In compliance with the French Data Protection Act of January 6, 1978, as amended by the GDPR (Regulation EU 2016/679), Customers may access, rectify, delete, or request the portability of their personal data at any time by contacting the Vendor at the above address with proof of identity.

Validation of an order implies full acceptance of these Terms. Customers confirm that they have the legal capacity to enter into binding contracts.

Article 5 – Orders

5.1 Placing an Order

The Customer selects products through the Website ordering process. Prior to final confirmation, Customers can review their order details, total price, and correct any errors.

An order is considered valid once the Customer:

Accepts these Terms by checking the designated box, and
Confirms payment.

The Vendor will acknowledge receipt of the order by email. The sale is only finalized once this confirmation is issued and payment has been received in full.

The Vendor reserves the right to cancel or refuse any order from a Customer involved in a payment dispute.

Orders can be tracked under “Order Tracking” on the Website.

The Website is intended for sales to consumers only. The Vendor may refuse large bulk orders exceeding 10 units of the same product.

5.2 Order Modification

Customers may request order changes by emailing contact@japandistore.com no later than 2 days before dispatch. Requests will only be honored if feasible. If not, Customers may request a refund (within 15 days), credit, or exchange.

5.3 Order Cancellation

Orders may be cancelled up to 2 days prior to scheduled delivery without cost.
If cancelled later, deposits are non-refundable except in cases of force majeure or the legal right of withdrawal.

Article 6 – Prices

Prices are displayed in USD, VAT included, and valid at the time of order placement.
They are firm and non-revisable during the validity period shown on the Website.

Prices include processing, packaging, and delivery costs unless otherwise stated. The total amount due is clearly shown at checkout.

Article 7 – Payment

Payments must be made in full at the time of order via secure methods:

Credit/Debit Cards: Visa, MasterCard, American Express, Maestro
PayPal
Apple Pay, Google Pay, Shop Pay

Payment by card is irrevocable unless unauthorized use is proven. In such cases, Customers may request a reversal.

Article 8 – Delivery

Orders are shipped within 8–18 business days depending on product availability and delivery location.

Delivery constitutes the transfer of physical possession to the Customer. Unless otherwise specified, all items in an order are delivered together.

If delivery exceeds 30 days (excluding force majeure or Customer fault), the Customer may cancel the order in writing and obtain a refund within 14 days.

In case of damage during transport or non-conformity, the Vendor will replace or refund the item. The Vendor assumes all transport risks.

Article 9 – Transfer of Ownership and Risk

Ownership passes to the Customer only upon full payment. Risks of loss or damage transfer upon physical delivery.

Article 10 – Right of Withdrawal

Customers have 14 days from receipt of their order to withdraw without justification or penalty. Products must be returned unused, in original condition and packaging, with all accessories and invoice.

Returns are at the Customer’s expense unless otherwise stated. Refunds are processed within 14 days after withdrawal notification.

Article 11 – Warranty and Liability

Products comply with French and EU regulations. Customers benefit from:

Legal guarantee of conformity (2 years)
Legal warranty against hidden defects

The Vendor’s liability is limited to repair, replacement, or refund of non-conforming or defective products.

Warranty does not cover misuse, negligence, professional use, or normal wear and tear.

Article 12 – Personal Data

Personal data collected is necessary for order processing and may be shared with service partners. Data processing complies with GDPR.

Customers may exercise their data rights (access, rectification, opposition, deletion, portability) via contact@japandistore.com.

Article 13 – Intellectual Property

All Website content is protected by copyright and intellectual property law. Any unauthorized reproduction or use is strictly prohibited.

Article 14 – Unforeseeability

The Vendor and Customer expressly waive the application of Article 1195 of the French Civil Code. Contracts remain binding even if circumstances become excessively burdensome.

Article 15 – Force Majeure

Neither party shall be liable for failure or delay in fulfilling obligations due to unforeseeable circumstances beyond their control, as defined by law.

Article 16 – Applicable Law and Language

These Terms are governed by French law.
In the event of translation, the French version prevails in case of dispute.

Article 17 – Disputes

Disputes unresolved by negotiation will be submitted to the competent French courts.
Customers may also pursue mediation or other alternative dispute resolution methods.